​

Where We Ship

​

We ship exclusively within Australia. At this stage, we do not offer international shipping through our automated checkout. If you are an overseas customer interested in an item, please get in touch with us for a custom freight quote.

​

Shipping Rates & Delivery

​

We want to keep shipping straightforward, so we offer flat-rate pricing across Australia:

• Orders under $150: Standard shipping is a flat rate of $20.

• Orders $150 and over: FREE standard shipping applies automatically at checkout.

​​

Shipping Exclusions (Fragile & Oversized Items)

​

Due to the delicate or heavy nature of some items, certain large artworks, statement pieces, and highly fragile homewares are excluded from our flat-rate and free shipping offers. These products are available for In-Store Pick-up only and will be explicitly marked "In-Store Pick-up Only" on their product page.

​

Processing & Delivery Times

​

• Order Processing: Orders for shippable items are processed and dispatched within 1–3 business days.

• Delivery Estimates: We use reliable domestic couriers (such as Australia Post). Standard delivery typically takes 3–8 business days, depending on your location. Regional and Western Australia deliveries may take longer.

• Tracking: Once your order is packaged and booked, you will receive a tracking link via email to monitor its progress.

​​

Click & Collect (In-Store Pick-up)

​

Avoid shipping fees completely by choosing In-Store Pick-up at checkout.

• Pick-up is available from Artistia Designs during regular trading hours.

• You will receive a notification email as soon as your items are packed and ready to collect (usually within 24 hours). Please bring your order confirmation email when you arrive.

​

Shipping and responsibility

​​

Once an order has been dispatched, it is considered in the care of the shipping provider.

We are not responsible for delays, loss, or damage caused in transit, however we will always assist where possible to help resolve any issues with the carrier.

We recommend selecting Authority to Leave at checkout where suitable.

​​

2. Returns & Refunds Policy

​​

Our returns policy complies fully with the Australian Consumer Law (ACL).

​

Change of Mind Returns

​

We want you to love your purchase. If you change your mind, we offer a store credit or exchange under the following conditions:

• Timeframe: The item must be returned to us within 14 days of the in-store purchase date or the tracked delivery date.

• Condition: Items must be completely unused, undamaged, and in their original packaging.  We reserve the right to decline returns that do not match these conditions.

• Proof of Purchase: A valid receipt or digital order confirmation must be provided.

• Exclusions: For hygiene and safety reasons, we cannot accept change-of-mind returns on earrings, skincare/apothecary items, custom-ordered artworks, or clearance/sale items.

• All returns must be approved by our team prior to being sent back. Unapproved returns may not be accepted.

​​

Note: The cost of return shipping for change of mind is the responsibility of the customer. Original shipping charges are non-refundable. 

​​​

3. How to Return an Item - In-Store (Preferred)

 

The easiest way to process any return or exchange is to drop by our physical store. Please bring the item in its original condition along with your receipt.

​

By Mail

​

If you need to mail a return back to us, please follow these steps:

1. Contact us first at hellosharonaross@gmail.com to initiate your return request.

2. Safely wrap the item. Because we sell fragile goods, you are responsible for ensuring the product returns to us safely. If the item is broken on its return journey due to poor packaging, we will be unable to issue a credit.

3. Send the package via a trackable shipping service (e.g., Registered Post). We cannot issue credits for packages lost in transit back to us.

Return Shipping Address:

Artistia Designs

Shop 43 Yandilla Street

Pittsworth

Queensland 4356​