Privacy policy
Privacy Policy Last Updated: 24 September 2026
This Privacy Policy describes how Artistia Designs ("we", "us", or "our") collects, uses, holds, and discloses your personal information. We operate a brick-and-mortar retail shop selling art, homewares, and gifts, as well as an e-commerce website for online sales and a monthly email newsletter. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how Australian businesses handle personal information. We only sell and ship products within Australia.
1. The Types of Personal Information We collect depend on how you interact with us, we may collect the following personal information:
Contact details: Your name, delivery address, billing address, email address, and phone number.
Transaction information: Details about products you purchase from us in-store or online, including purchase history and amount spent.
Financial information: Credit/debit card numbers or other payment details required to process transactions. (Note: Online payments are securely processed by our third-party payment gateways; we do not store your full card details).
Marketing preferences: Your email address and opt-in choices when you sign up for our monthly newsletter.
Digital footprint: Information about your device, browser, IP address, and how you interact with our website (collected via cookies and website analytics).
2. How We Collect Your Personal Information
We collect personal information directly from you in several ways, including when you:
Purchase products at our physical brick-and-mortar shop.
Make a purchase or create an account through our online store.
Subscribe to our monthly marketing email newsletter.
Contact us with an enquiry, request a refund, or provide feedback via email, phone, or in person.
Interact with our website or social media business pages.
3. Why We Collect and Use Your Personal Information
We collect and use your personal information for purposes relevant to running our retail and e-commerce business, including to:
Fulfill, pack, and ship your online orders for art, homewares, and gifts.
Process in-store and online payments and handle any customer returns or refunds.
Send you our monthly email newsletter containing shop updates, new product arrivals, workshops, or promotions (where you have opted in).
Respond to your customer service questions, enquiries, or feedback.
Maintain, improve, and secure our online store and website user experience.
Comply with our legal and tax obligations under Australian law.
4. How We Share Your Personal Information
We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers who assist us in operating our business and serving you.
These include:
Payment processors: To securely handle credit card and point-of-sale transactions.
Shipping and courier services: To deliver physical goods and orders within Australia.
Email marketing platforms: To manage our newsletter subscriber database and send out our monthly emails.
E-commerce and web hosting platforms: To host our online store and securely store order records.
Professional advisors: Such as accountants or legal counsel if required, or law enforcement if mandated by Australian law.
5. Direct Marketing and Opting Out
We will only send you our monthly email newsletter if you have given us explicit consent to do so. You can opt out of receiving these marketing communications at any time by:
Clicking the "unsubscribe" link found at the bottom of any of our newsletter emails.
Contacting us directly using the details provided below.
Once you unsubscribe, we will promptly remove you from our newsletter distribution list, though we may still contact you regarding transactional matters (such as an active online order delivery).
6. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience, remember your shopping cart items, and analyze website traffic. You can adjust your browser settings to refuse cookies, though this may impact some functionalities of our online store.
7. Data Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
We hold your data securely using industry-standard digital protections and secure physical point-of-sale systems.
We destroy or de-identify personal information when it is no longer required for business or legal purposes.
8. Your Rights: Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. If you wish to make such a request, please contact us using the details below. We will handle your request within a reasonable timeframe.
9. Complaints
If you have any concerns or wish to lodge a complaint about how we have handled your personal information, please contact us in writing. We take privacy issues seriously and will investigate and respond to your complaint promptly. If you are not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
For any questions, privacy requests, or complaints, please reach out to us at:
Artistia Designs
ABN: 33 159 439 531
43 Yandilla Street, Pittsworth, Queensland, 4356
Email Address: hellosharonaross@gmail.com
Phone Number: 0488 244 288